How does your refund process work?

Refunds can only be issued for orders with ‘Cancelation Request' status.
Once, your Cancelation Request has been reviewed and approved by our staff, refund is initiated.
This can take up to 10 business days, so please be patient.
Refunded amount (full or partial), is by default credited in our system integrated Wallet, if you made the order as registered and logged in customer.
Refunded sum depends on the time you submitted your ‘Cancelation Request' for your order. 
Cancellations policies apply.
  • If you cancel your reservation 48 hours prior to departure/ arrival you will get a 100% refund.
  • If you cancel your reservation 24 hours prior to departure/arrival you will get a 50% refund.
  • If cancellation is made the same day there will be no refund.
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