Our company answer all your email. We copy here our last email we send in OCT.11 so is no true that our company no take care about your situation. Dear Mr. Solecki, Thank you for your reply. We understand your position regarding this situation. However, we must gently advise you that our terms and conditions apply to all bookings to maintain our operational standards. Since the airline was the party responsible for changing your travel conditions at the last minute, they are the ones who must take responsibility for this disruption and handle any resulting financial compensation or refunds. As a service provider, our team and driver performed their work and held the availability for your scheduled service. It would be unfair for our company to absorb the financial loss for a cancellation caused by a third party. To help you resolve this with them, we are acting as a responsible company by providing you with your official invoice. You can use this document to submit a formal claim and request a full reimbursement directly from your airline. We appreciate your understanding in this matter. Sincerely, Keyla Rodriguez Services Coronado Best Transportation Service in Panama www.servicescoronado.com

We are very surprised by your comment because our office team clearly explains that if you are making a new reservation, the amount is credited to your Wallet in our system so you can use it to pay for your new booking. If you are not going to make another reservation and your request falls within our refund period, we issue the refund directly to your credit card. We have searched our records using your name, but we cannot find any booking under the name Kim Kee Chang. Therefore, we kindly ask you to provide the booking number you are referring to. Without this information, we are unable to verify your claim, and we are concerned that this review may not accurately reflect a real transaction with our company. Our goal is to learn from genuine customer feedback and continuously improve our service. We would appreciate it if you could send us your booking number so we can investigate this matter and assist you accordingly. Thank you for your cooperation.

Thank you for your feedback, Richard. We sincerely apologize for the inconvenience and frustration you experienced during your recent trip. Your safety is our priority, and we would appreciate the opportunity to discuss this further to ensure it doesn't happen again.