We are very surprised by your comment because our office team clearly explains that if you are making a new reservation, the amount is credited to your Wallet in our system so you can use it to pay for your new booking. If you are not going to make another reservation and your request falls within our refund period, we issue the refund directly to your credit card. We have searched our records using your name, but we cannot find any booking under the name Kim Kee Chang. Therefore, we kindly ask you to provide the booking number you are referring to. Without this information, we are unable to verify your claim, and we are concerned that this review may not accurately reflect a real transaction with our company. Our goal is to learn from genuine customer feedback and continuously improve our service. We would appreciate it if you could send us your booking number so we can investigate this matter and assist you accordingly. Thank you for your cooperation.

Thank you for your feedback, Richard. We sincerely apologize for the inconvenience and frustration you experienced during your recent trip. Your safety is our priority, and we would appreciate the opportunity to discuss this further to ensure it doesn't happen again.