No more replying to order emails and hoping it lands in the right place. You can now message us directly about any order — and the whole conversation stays attached to that order, on both sides.
How it works
Every order now has its own private conversation. You write, we reply, and the full history stays with the order instead of scattered across email threads.
Where to find it
- My Account → Messages — every conversation you’ve had with us, in one list.
- My Account → Orders — open any order and message us right there.
What to expect
- Your message is saved against the order — nothing gets lost between emails.
- We get notified when you write, and you’ll get an email when we reply.
- You can see when we’ve read your message.
- Questions about an address, date, or anything unclear about your order — send them here.
Why we did it
We often need to check something with you before an order can move forward. By email that takes days. Here it stays in one place, tied to the order, so we can sort it out faster.
If something about an order needs clarifying, use the chat — it’s the fastest way to reach us.